Your Questions, Answered

  • After the shoot, I'll send you a link to a private online gallery where you can browse and select your favourite images. Once you've made your selection, simply email me to let me know — and feel free to include any specific retouching requests at that point. I'll be able to see your picks directly through the gallery.

  • Absolutely! Feel free to share any specific requests when you submit your image selection. Depending on the complexity, it may be covered under my standard retouching workflow or may incur a small additional cost — I'll let you know either way, and will only proceed once you give me the go-ahead. Once all edits are finalised, I'll upload your completed gallery for your approval. After confirmation and final payment, your images will be ready to download.

  • Once your selection is confirmed and final payment is received:

    • Individual sessions: Images ready within 5 business days

    • Larger group sessions: Up to 15 business days

  • My approach is natural and editorial — think fresh-faced and polished, not over-processed. I use professional software (Photoshop and Capture One) rather than AI-based tools, which can create artificial skin textures and artefacts.

    Good lighting does most of the heavy lifting — it enhances your best features naturally. From there, I tailor the level of retouching to your preferences and brand. We'll discuss this during your initial consultation, and you're always welcome to include specific requests during the image selection process

  • Your finished images will be delivered via the same online gallery where you made your selection, with a PIN to download. You'll receive JPEG files in two sizes — a smaller file optimised for web and social media, and a larger file suitable for print (sRGB, 300 ppi). TIFF files (Adobe RGB, 300 ppi) are available on request for printing projects managed by a graphic designer. If you need a specific size or format, just ask — I'm happy to accommodate

Still have questions? I'd love to hear from you — visit claudiamartinez.com.au/contact to get in touch.